Fix Wi-Fi connexion issues

If yous're having Wi-Fi connection bug or meet an Wi-Fi icon with an exclamation point, try the solutions below. After each solution, endeavor to open a webpage on your telephone to meet if the issue is fixed.

Stride one: Check settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on once more to reconnect. Larn how to connect to Wi-Fi networks.
  2. Make sure Airplane fashion is off. Then turn it on and off again to reconnect. Learn how to enable and disable Airplane fashion.

  3. Printing your phone's power push button for a few seconds. And then, on your screen, tap Restart .If you don't see "Restart," printing and concur the power button for about thirty seconds, until your telephone restarts.

Step 2: Find the trouble type

  • Phone:Endeavor connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices tin use the network, the problem is most likely with your phone.
  • Network:Bank check whether your phone tin can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the trouble is most likely with the network.
  • Net:If your phone connects to the Wi-Fi network just you still take no internet, the problem is most likely with your cyberspace connection.

Footstep iii: Troubleshoot past trouble type

Phone

Check for problem apps

The trouble can exist from an app that you downloaded. To find out, restart your phone in safety mode.

  1. Turn on safe mode. Learn how to turn on safe mode.
  2. Try connecting to the Wi-Fi network over again.
  3. Check if the Wi-Fi connection works in rubber mode.
    • If the Wi-Fi connection works in safe mode, a downloaded app is well-nigh likely causing the result.
      • To exit safe way, restart your phone.
      • Uninstall recently downloaded apps one by one. Run across whether the connexion works.
      • Later on you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connexion doesn't work in safe mode
      Likely, there's a problem with the Wi-Fi network or internet connection.

Tip: Aeroplane mode is automatically turned on when y'all enter condom mode. We recommend turning airplane mode off in order to keep using features such as GPS, Wi-Fi, and making phone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords dorsum in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (Encounter the device manual or manufacturer'south support site.)

If the lights aren't working right, you could have an outcome with the modem, router, or internet connection.

Contact the network administrator or your Internet access provider. For example, at that place could be a service outage, or they could need to reset your connexion.

Sign in to a public network

Of import: Public networks, like at cafes or airports, frequently accept a webpage for you to complete. If you sign in or accept the terms, the public connexion should work.

If you don't come across an authorization page after y'all connect to a public network:

  • Cheque for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't piece of work, try restarting your connection to the network:

  1. Open your telephone's Settings app.
  2. Tap Network & internet And thenCyberspace.
  3. Touch and hold the network proper name. TapForget.
  4. Plough Wi-Fi off and so on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your phone'south Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtiliseWi-Fi hotspot.
    • If it was already on, plow information technology off and then on once more.
    • If your phone hasn't had a hotspot before, first tap Set upward Wi-Fi hotspot.

Tip: For more info, learn more than nigh hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your phone tin connect to mobile hotspots and whether they're in your information plan.

When you reconnect

When you reconnect, check for the latest organization update. Updates can bring improvements that help set issues. Learn how to cheque and update your Android version.

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